PAYMENT, DELIVERY AND RETURN OF GOODS
- MAKING AND CANCELING AN ORDER
1.1. In order to purchase the Product, the Buyer forms an Order. When forming an Order, the Buyer selects the Product from the ones offered on the Site, its name, quantity and size, by adding it to the Order.
1.2. The Order is made by filling in the forms offered on the Website by the Buyer. The fields of the form include the delivery address, e–mail address and contact phone number for contacting the Seller and representatives of the delivery service with the Buyer. When placing an Order, the Buyer also indicates the delivery method offered by the Seller on the Website.
1.3. The Buyer assumes responsibility for providing accurate and reliable information about his delivery address, contact email address and (or) phone number. If the Buyer specifies erroneous or unreliable data, the Seller does not guarantee compliance with the deadlines for the execution (dispatch and/or receipt) of the Buyer’s Order. The Buyer also undertakes to pay for additional logistics services in case of their occurrence, in particular, when returning the Goods.
1.4. The Order may be cancelled in whole or in part from the moment the Buyer pays for the Goods, but before it is transferred by the Seller to the delivery service. To cancel an Order, the Buyer must write to the Seller via the functionality of his personal account or by e-mail, specifying the number and date of his Order.
1.5. In case of cancellation of the Order, pre-paid cashless funds for the Order are returned to the Buyer within 3 days from the date of cancellation of such an Order, taking into account the following features:
- In case of cancellation of the purchase before receiving information to the specified e-mail of the Buyer about the delivery time with the delivery track number, the amount is refunded to the Buyer minus the commissions of payment systems.
- In case of cancellation of the purchase after receiving information to the specified e-mail of the Buyer about the delivery time with the delivery track number, the amount is refunded to the Buyer minus the commissions of payment systems, as well as the cost of delivery to the Buyer and back to the Seller’s warehouse.
- In case of refusal to purchase after receipt of the goods by the Buyer in case of violation of the integrity of the packaging, the amount is refunded to the Buyer minus the commissions of payment systems, as well as the cost of delivery to the Buyer and back to the Seller’s warehouse, as well as other costs incurred by the Seller to ensure the return of the goods to the warehouse.
- PAYMENT OF THE COST OF THE GOODS
2.1. The Buyer pays for the Goods in accordance with the prices indicated on the Website. The cost of the Goods is valid on the date of placing the Order and can be changed by the Seller at any time. The price of the Goods cannot be changed unilaterally by the Seller after the Buyer pays for the Goods.
2.2. Payment for the Goods is carried out in the amount of 100% of the cost of the ordered Goods and exclusively through the PayPal or Stripe payment service.
2.3. The amount of the payment service commission is included in the price of the product and is determined by the payment service itself.
2.4. Upon refusal of the product, the amount paid for the product and delivery is refunded, excluding the commission of the payment service. When returning the product after the Buyer receives an e-mail with the track number of the generated delivery, the payment is not refunded.
2.5. When ordering goods by users from the European Union, the price of the goods includes all applicable taxes and fees. When ordering Goods by users outside the EU, all necessary taxes and fees, as well as duties, are calculated and paid by the Buyer separately from the cost of the Goods.
2.6. Export duty for shipping outside the EU is not included in the price of the Goods. The amount of the export duty is paid by the Buyer separately and independently without compensation from the Seller upon receipt of the Goods and requires clarification from the Buyer. The duty rate is determined by the country of delivery of the Goods.
2.7. The moment of payment for the Goods is the moment of receipt of funds to the Seller’s current account.
2.8. The Seller has the right to set various discounts on the cost of Goods.
- DELIVERY AND ACCEPTANCE OF THE GOODS
3.1. Delivery is carried out within the geography of the Omniva delivery operator (Omniva SIA, Dzirnieku iela 24, Mārupe, LV-2167, Latvia, Bureau phone: +371 2494 9944, Customer service phone: +371 2704 2424, E-mail: info@omniva.lv.
3.2. The cost of delivery is not included in the price of the Goods. Delivery is paid to the Seller separately according to the tariffs of the Omniva delivery operator, which are relevant at the time of placing the Order in a manner similar to payment for the cost of the Goods.
3.3. The goods are transferred by the Seller to the delivery service no later than 3 (three) working days from the date of shipment to the Seller’s warehouse and completion of the relevant customs procedures. The Buyer learns about the receipt of the goods at the Seller’s warehouse from the moment of receipt of the notification letter by email.
3.4. If the Goods ordered by the Buyer are not available from the Seller, including for reasons beyond the Seller’s control, the Seller has the right to cancel (delete) the Goods actually unavailable for order from the Buyer’s Order, notifying the latter by sending an electronic message to the address or phone number specified during registration on the Site. After removing the missing Product from the generated Order, the Seller recalculates the cost of the Order and, if necessary, makes a refund to the Buyer’s account. By agreement between the Seller and the Buyer, instead of the cancelled Order item, the Buyer can order a different type and quantity of Goods for the amount of the cancelled item.
3.5. The Seller is considered to have fulfilled his obligations under the Retail Sale Agreement at the time of actual delivery of the pre-paid Goods to the Buyer. The ownership of the Goods does not pass to the Buyer until the Seller has been fully paid for the Goods.
3.6. The risk of accidental death or accidental damage to the Goods passes to the Buyer from the moment the Goods are handed over to him and the Buyer signs the Goods in the documents confirming the delivery of the Goods. In case of non-delivery of the Goods, the Seller reimburses the Buyer for the cost of the Goods prepaid by the Buyer and delivery after receiving confirmation of the loss of the Goods from the delivery service.
3.7. The shelf life of the delivered Goods is set by the delivery service. In case of non-receipt of the Goods by the Buyer within the prescribed period, the Goods are sent by the delivery service to the Seller’s address. In this case, the money for the Goods will not be returned to the Buyer.
- ACCEPTANCE OF THE GOODS
4.1. Acceptance of the Goods is carried out by the Buyer at the time of receipt of the Goods from the delivery service.
4.2. The Buyer undertakes to accept the Goods delivered in accordance with the provisions of this Agreement personally.
4.3. Upon receipt of the Goods, the Buyer undertakes to check:
- the appearance of the container (packaging);
- completeness of the Product;
- Product Range;
- Product Appearance;
- Product Size;
- make sure that there are no obvious visible defects, obvious inconsistency of the delivered Goods with the description on the Website.
4.4. The Buyer confirms that he has been informed that it is prohibited to open the packaging of the Product itself before signing the document presented by the representative of the courier delivery service upon receipt of the Goods by the Customer. In case of violation of this condition (violation of the integrity of the package, opening the package of the Product itself) The Goods are subject to full payment and acceptance by the Buyer, the Seller does not return or exchange such Goods.
4.5. In case of non-compliance of the Goods with the terms of the Contract and the Order, the Buyer is obliged to immediately notify the Seller by phone indicated on the Website about the non-compliance of the Goods with the terms of the Contract.
4.6. If the Goods are found to be defective, the Seller is obliged to replace the defective goods free of charge within 14 days from the date of delivery, subject to the following conditions:
4.7. The Buyer must notify the Seller in writing immediately after the discovery of the defect;
- The fault of the Seller in the occurrence of Product defects has been established.
- The defect is caused by the Seller’s incorrect design, materials or workmanship.
4.8. Any item to be replaced must be returned to the Seller at the Buyer’s expense.
4.9. If the Goods were manufactured and delivered to the Seller by a third party, any warranty provided to the Seller in respect of the Goods passes to the Buyer.
4.10. The Seller has the right, at his discretion, to refund the cost of the defective product if such a price has already been paid.
4.11. If the Product(s) does not comply with the Order in whole or in part, the Buyer has the right to accept these Goods, or refuse to accept them and demand a refund for the paid and actually not received Goods.
4.12. In case of delivery to the Buyer of a smaller quantity of Goods than provided for by the Order, the Buyer has the right to accept the Goods in the part corresponding to the Order and demand to transfer the missing quantity of Goods, or, if the missing Goods were pre-paid, to demand a refund for the missing goods.
4.13. The Buyer has no right to refer to the defects of the Goods discovered after acceptance.
4.14. Upon return of the goods of proper quality, the cost of delivery of the Goods from the Buyer to the Seller is carried out at the expense of the Buyer.
4.15. If the Buyer specifies erroneous/incorrect data for the delivery of the Goods and/or non-fulfillment of obligations to accept the Goods, the money paid by the Buyer for the Goods by the Seller will not be refunded.
