1. MAKING AND CANCELING AN ORDER

1.1. In order to purchase the Product, the Buyer forms an Order. When forming an Order, the Buyer selects the Product from the ones offered on the Site, its name, quantity and size, by adding it to the Order.

1.2. The Order is made by filling in the forms offered on the Site by the Buyer. The fields of the form include the delivery address, e–mail address and contact phone number for contacting the Seller and representatives of the delivery service with the Buyer. When placing an Order, the Buyer also indicates the delivery method offered by the Seller on the Site.

1.3. The Buyer assumes responsibility for providing accurate and reliable information about his delivery address, contact email address and (or) phone number. If the Buyer specifies erroneous or unreliable data, the Seller does not guarantee compliance with the deadlines for the execution (dispatch and/or receipt) of the Buyer’s Order.

1.4. The Order may be cancelled in whole or in part from the moment the Buyer pays for the Goods, but before it is transferred by the Seller to the delivery service. To cancel an Order, the Buyer must write to the Seller via the functionality of his personal account or by e-mail, specifying the number and date of his Order.

1.5. In case of cancellation of the Order within 20 days, pre-paid cashless funds for the Order are returned to the Buyer within 3 days from the date of cancellation of such an Order.

1.6. Although we try to ensure the accuracy of all details, descriptions and prices provided on this Site, errors may occur. If we find an error in the price of any item you ordered, we will notify you as soon as possible and give you the opportunity to confirm your order at the correct price or cancel it. If we are unable to contact you, we will consider the order cancelled. If you cancel the order and have already paid for the product, you will receive a full refund.

2. PAYMENT OF THE COST OF THE GOODS

2.1. The Buyer pays for the Goods in accordance with the prices indicated on the Site. The cost of the Goods is valid on the date of placing the Order and can be changed by the Seller at any time. The price of the Goods cannot be changed unilaterally by the Seller after the Buyer pays for the Goods. 

2.2. Payment for the Goods is carried out in the amount of 100% of the cost of the ordered Goods and exclusively through the PayPal payment service.

2.3. The amount of the PayPal payment service commission is included in the price of the product and is determined by the payment service itself.

2.4. Upon refusal of the product, the amount paid for the product and delivery is refunded, excluding the commission of the payment service. If the product is returned within more than 14 working days from the date of purchase, the payment will not be refunded.

2.5. The price of the product does not include applicable taxes. VAT is paid at the rates of the buyer’s country.

2.6. Import duty for delivery outside the EU is included in the price of the Goods. The amount of the export duty is paid by the Buyer separately and independently without compensation by the Seller upon receipt of the Goods and requires clarification on the Buyer’s side.

2.7. The moment of payment for the Goods is the moment of receipt of funds to the Seller’s current account.

2.8. The Seller has the right to set various discounts on the cost of Goods.

3. DELIVERY AND ACCEPTANCE OF THE GOODS

3.1. Delivery is additionally paid according to the tariffs of the Omniva group of companies on a separate invoice after agreeing with the Seller on the delivery method and placing an order for delivery. Delivery is carried out within the geography of the Omniva delivery operator (Aktiaselts Eesti Post Pallasti 28 10001 Tallinn registration number 10328799).

3.2. The Goods are transferred by the Seller to the delivery service no later than 2 (two) business days from the date of payment for the Goods by the Buyer.

3.3. If the Goods ordered by the Buyer are not available from the Seller, including for reasons beyond the Seller’s control, the Seller has the right to cancel (delete) the Goods actually unavailable for order from the Buyer’s Order, notifying the latter by sending an electronic message to the address or phone number specified during registration on the Site. After removing the missing Product from the generated Order, the Seller recalculates the cost of the Order and, if necessary, makes a refund to the Buyer’s account. By agreement between the Seller and the Buyer, instead of the cancelled Order item, the Buyer can order a different type and quantity of Goods for the amount of the cancelled item.

3.4. The Seller is considered to have fulfilled his obligations under the Retail Sale Agreement at the time of actual delivery of the pre-paid Goods to the Buyer. The ownership of the Goods does not pass to the Buyer until the Seller has been fully paid for the Goods.

3.5. The risk of accidental death or accidental damage to the Goods passes to the Buyer from the moment the Goods are handed over to him and the Buyer signs the Goods in the documents confirming the delivery of the Goods. In case of non-delivery of the Goods, the Seller reimburses the Buyer for the cost of the Goods prepaid by the Buyer and delivery after receiving confirmation of the loss of the Goods from the delivery service.

3.6. The shelf life of the delivered Goods is set by the delivery service. In case of non-receipt of the Goods by the Buyer within the prescribed period, the Goods are sent by the delivery service to the Seller’s address. In this case, the money for the Goods will not be returned to the Buyer.

4. ACCEPTANCE OF THE GOODS

4.1. Acceptance of the Goods is carried out by the Buyer at the time of receipt of the Goods from the delivery service.

4.2. The Buyer undertakes to accept the Goods delivered in accordance with the provisions of this Agreement personally.

4.3. Upon receipt of the Goods, the Buyer undertakes to check:

• the appearance of the container (packaging);

• completeness of the Product;

• Product Range;

• Product Appearance;

• Product Size;

• make sure that there are no obvious visible defects, obvious inconsistency of the delivered Goods with the description on the Site.

4.4. The Recipient confirms that he has been informed that it is prohibited to open the packaging of the Product itself before signing the document presented by the representative of the courier delivery service upon receipt of the Goods by the Customer. In case of violation of this condition (violation of the integrity of the package, opening the package of the Product itself) The Goods are subject to full payment and acceptance by the Buyer, the Seller does not return or exchange such Goods.

4.5. In case of non-compliance of the Goods with the terms of the Contract and the Order, the Buyer is obliged to immediately notify the Seller by phone indicated on the Site about the non-compliance of the Goods with the terms of the Contract.

4.6. If the Goods were manufactured by the Seller and defects are found in them, the Seller is obliged to replace the defective goods free of charge within 14 days from the date of delivery, subject to the following conditions:

• The Buyer must notify the Seller in writing immediately after the discovery of the defect;

• The defect is caused by the Seller’s incorrect design, materials or workmanship.

4.7. Any item to be replaced must be returned to the Seller at the Buyer’s expense.

4.8. If the Goods were manufactured and delivered to the Seller by a third party, any warranty provided to the Seller in respect of the Goods passes to the Buyer.

4.9. The Seller has the right, at his discretion, to refund the cost of the defective product if such a price has already been paid.

4.10. If the Product(s) does not comply with the Order in whole or in part, the Buyer has the right to accept these Goods, or refuse to accept them and demand a refund for the paid and actually not received Goods.

4.11. In case of delivery to the Buyer of a smaller quantity of Goods than provided for by the Order, the Buyer has the right to accept the Goods in the part corresponding to the Order and demand to transfer the missing quantity of Goods, or, if the missing Goods were pre-paid, to demand a refund for the missing goods. 

4.12. The Buyer has no right to refer to the defects of the Goods discovered after acceptance.

4.13. Upon return of the goods of proper quality, the cost of delivery of the Goods from the Buyer to the Seller is carried out at the expense of the Buyer.

4.14. If the Buyer specifies erroneous/incorrect data for the delivery of the Goods and/or non-fulfillment of obligations to accept the Goods, the money paid by the Buyer for the Goods by the Seller will not be refunded.